Delivery Information

Here at Aquasana Europe we strongly believe in providing a high-quality and fast delivery service with our filters. Therefore, we offer free next working day delivery to all Mainland UK customers on orders totalling over £100 as long as the order is received before 14:00 pm. Some Mainland Europe deliveries are also available with a free delivery service, but this along with the speed of delivery will vary depending on location. For further details please see the pricing list below.

Orders being shipped outside of the UK will be exempt from UK VAT charges (This includes the Channel Islands and Gibraltar). However, upon arrival at the destination country, all delivered goods will be subject to local taxes and may incur additional customs fees. The carrier will contact you with details of any payment due at this time. For further details on any charges that may be incurred, please consult the destination country's government guidance.

Delivery Rates

UK Mainland

Next Working Day Delivery

Delivered between 7:30 am to 19:30 pm on the next working day after dispatch. (Monday to Friday not including public holidays)

Free

(£6.95 on orders totalling less than £100)

Standard Delivery

Delivered within 3 working days. (Monday to Friday not including public holidays)

£3.95 

(Only available on orders totalling less than £100)

Saturday Delivery

Delivered between 8:00 am to 13:00 pm on the closest following Saturday after dispatch.
£14.95

Sunday Delivery

Delivered between 8:00 am to 13:00 pm on the closest following Sunday after dispatch.
£14.95

Next Working Day Delivery (Before 12:00)

Delivered before 12:00 pm on the next working day after dispatch. (Monday to Friday not including public holidays)

£9.95

Next Working Day Delivery (Before 10:30)

Delivered before 10:30 am on the next working day after dispatch. (Monday to Friday not including public holidays)

£14.95

Northern Ireland

Order Value Shipping Fee
£0 - £150 £7.50
£150+ Free

Scottish Islands

This includes the Isle of Skye, Shetland Islands, Orkney, etc.

Order Value Shipping Fee
£0 - £50 £7.50
£50 - £150 £9.95
£150+ Free

Highlands & Offshore Islands

This includes Scottish Highlands, Channel Islands, Isle of Man & Isle of Scilly.

Order Value Shipping Fee
£0 - £50 £8.95
£50 - £150 £10.95
£150+ Free

EU Zone 1

This includes Ireland, Austria, Belgium, Denmark, France, Germany, Italy, Luxembourg, Netherlands, Monaco, Portugal, Spain & Sweden (Excludes the Canary Islands, Azores & Madeira).

Order Value Shipping Fee
£0 - £50 £9.95
£50 - £100 £14.95
£100 - £150 £18
£150+ Free

EU Zone 2

This includes Bulgaria, Czech Republic, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Romania, Slovakia & Slovenia.

Order Value Shipping Fee
£0 - £100 £14.95
£100 - £150 £18
£150+ £9.95

EU Zone 3

This includes Andorra, Croatia, Norway & San Marino.

Order Value Shipping Fee
£0 - £50 £23.95
£50 - £100 £19.95
£100 - £150 £18
£150+ £49

Additional Countries

Country Shipping Fee
Australia £150
Bahrain £140
Canada £100
China £120
Cyprus £95
Gibraltar £39.95
Hong Kong £125
Israel £100
Kuwait £150
Malta £95
Oman £150
Poland £40
Russia £100
Saudi Arabia £150
Singapore £140
South Africa £120
Switzerland £35
Thailand £49.95
Turkey £70
United Arab Emirates £150
United States of America £100

Delivery Services

In order to deliver your order, we use a range of courier services, including DHL, DPD, Royal Mail and UK Mail. If you would like to request a delivery service or have any enquiries please send an email to support@aquasanaeurope.com.

All orders are dispatched at 14:00 pm on any weekday. Therefore, orders that are processed and received after this time are dispatched the following day. To ensure that we receive your order in time, we recommend placing it by 1:30 to ensure this deadline is met. Any orders placed after 14:00 pm on Friday or over the weekend will be dispatched on the first working day of the following week.

Alterations & Cancellations

To make alterations to any of the information provided with your order you must contact us as soon as possible at support@aquasanaeurope.com. If you request to make an alteration after the order has been dispatched, additional fees of at least £15 will need to be paid for. However, this fee will vary depending on the value and weight of the product.

Cancellations like alterations must also be made before the product has been dispatched. Any cancellations requested after that point will lead to additional fees, which will vary depending on the value and weight of the item. To keep fees to a minimum please follow all instructions provided by the support team. Any unadvised actions that incur a cost will be charged to your account.  

Delivery Complaints

If the product you have ordered has not been delivered within an expected timescale and there is no evidence of the courier having attempted a delivery, please contact us at support@aquasanaeurope.com. We will then contact the courier on your behalf to discover any reasons for a delay in the delivery process. Please be aware that we have no control over how a courier handles a product after it has left our dispatch centre. However, we will always do our best to provide any help and support we can through instances where the delivery service they provide fails to meet expectations.

Additionally, it is important to note that couriers as part of their service agreements are not required to call customers in advance of delivery. If requested we can provide information requesting for them to do so, but the final decision will be in the hands of the driver delivering the parcel. If you are aware that you won’t be at your home address at a likely delivery time we request that you instead arrange to have the item delivered on a different day or to a different address (Please be aware that address changes will incur a fee). If you choose to have an order delivered to a safe place this is a decision that will leave you responsible should anything happen to it before it can be claimed.